Shipping and returns
Each PawForge order is made-to-order from your generated artwork after checkout. Here is what to expect, when, and how to reach us if something goes wrong.
Most PawForge orders enter production within 24 hours of checkout. Apparel typically prints and ships in 2–5 business days; cut-and-sew items (all-over print swimwear, dresses, button shirts) typically take 5–8 business days. Embroidery items take 5–10 business days. Holiday and launch periods can add 1–3 days.
We ship worldwide through our fulfillment partner Printful. After production, typical transit times: US 3–5 business days, Canada and UK 4–8 business days, EU 4–10 business days, Australia/NZ 6–14 business days, rest of world 7–20 business days. Customs, weather, and carrier delays can extend these.
Rates are calculated at checkout based on destination, product weight, and selected method (standard or express where available). US standard shipping starts around $4.99 for apparel; international starts around $9.99. Multi-item orders often consolidate into a single shipment.
You will receive an order confirmation email at checkout. A second email with tracking is sent when the shipment leaves the production facility. You can also look up an order any time at /orders using your checkout email and order number.
Because every item is custom-made, we don't accept returns based on preference (changed your mind, ordered the wrong size after previewing). We DO replace or refund items affected by: production defects, print errors, sizing errors versus the published measurements, damage in transit, or shipment of the wrong product or design. Email support@pawforge.store within 30 days of delivery with photos and your order number — we usually resolve replacement claims within 3 business days.
Orders can be cancelled or have their address updated only while they are still in the pre-production window — typically the first few hours after checkout. Once production starts, the order is committed to the print queue. Contact support@pawforge.store as quickly as possible if you spot an address error.
If tracking shows a package as lost, stalled for more than 10 business days, or marked delivered but missing, contact support@pawforge.store with the order number. We'll work with the carrier and Printful to reship at no charge for verified non-delivery.